Last updated: 27 June 2026
At FearFree, we want you to feel confident subscribing. This policy explains your cancellation rights, when refunds are available, and how to request one. We aim to make the process straightforward and fair.
FearFree operates under Dutch law and European Union consumer protection regulations, including the Consumer Rights Directive (2011/83/EU) as implemented in the Netherlands.
As a consumer purchasing a digital subscription within the EU/EEA, you have a statutory 14-calendar-day cooling-off period from the date of your purchase during which you may cancel and receive a full refund, without giving any reason.
If, at the point of purchase, you expressly request immediate access to FearFree's digital content (i.e. you want to start using the programme right away) and you acknowledge in writing that you waive your right of withdrawal once access begins, your statutory cooling-off right lapses from that moment. We present this acknowledgement clearly at checkout — it is your choice whether to tick it.
If you did not request early access and wish to exercise your withdrawal right within 14 days of purchase, please email us at support@fearfree.rolandb31.com with:
We will confirm receipt promptly and process your full refund within 14 calendar days, using the same payment method you used at checkout.
You may cancel your subscription at any time, for any reason, through your account settings or by contacting us at support@fearfree.rolandb31.com.
Outside of the statutory cooling-off period, we may offer a refund or partial credit at our discretion in the following situations:
We are not able to offer refunds on the basis that you did not use the Service during your subscription period, or that the programme did not produce particular wellness outcomes (as individual results vary).
If you are on an annual plan and cancel within the first 14 days (and have not waived your withdrawal right as described above), you are entitled to a full refund. After the cooling-off period, cancellation of an annual subscription will stop future renewals, but the current annual period is non-refundable unless an exceptional circumstance under Section 3 applies.
We will send you a renewal reminder email at least 30 days before your annual subscription renews, giving you ample time to cancel if you choose not to continue.
You can cancel your subscription in any of the following ways:
Please do not simply stop payments via your bank without notifying us first, as this may create billing complications. Contact us and we will always handle your cancellation promptly.
Where a refund is approved, it will be returned to the original payment method within 14 calendar days of approval. Depending on your bank or card provider, it may take additional days to appear in your account. We will send you a confirmation email once the refund has been initiated.
If you believe you have been incorrectly charged, or if you are not satisfied with how a refund request has been handled, please contact us at support@fearfree.rolandb31.com and we will do our best to resolve the matter. If we cannot reach a resolution, you may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or contact the relevant Dutch consumer authority (Autoriteit Consument & Markt) at acm.nl.
For all cancellation and refund queries:
Email: support@fearfree.rolandb31.com
Response time: We aim to respond to all requests within 2 business days.
Disclaimer: This Refund & Cancellation Policy has been prepared in plain language for general informational purposes. It does not constitute professional legal advice. FearFree recommends seeking independent legal counsel to ensure full compliance with all applicable Dutch and EU consumer protection laws specific to your circumstances.